about me
I'm Veronica Pascual, With six years of experience in US Financial Accounts, including roles at Capital One and Jp Morgan Chase.
During my tenure at Capital One, I began as a front liner in customer service and later transitioned to a Fraud Supervisor role, where I gained invaluable experience in extensive verification procedures for flagged credit card accounts. This role not only honed my attention to detail but also enhanced my problem-solving skills in high-pressure situations.
Subsequently, I ventured into the mortgage industry by joining Jp Morgan Chase as a Closing Disclosure Analyst in the Home Lending Department. In this capacity, I have been responsible for meticulously reviewing all details included in the closing documents for refinance loans, ensuring accuracy and compliance with regulations.
I am confident that my background in mortgage processing, coupled with my strong work ethic and adaptability, will enable me to make a valuable contribution to YOUR TEAM.
experience
capital one BANK
fraud prevention specialist
2017 - 2020
JP MORGAN CHASE & CO
closing disclosure analyst
2020 - 2024
Computer Proficiency: Competency in using mortgage processing software, as well as proficiency in general computer skills such as using email, word processing, and spreadsheet software.
Knowledge of Mortgage Products: Understanding of various types of mortgage products, such as fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, VA loans, and conventional loans.
Regulatory Compliance: Knowledge of relevant regulations and compliance requirements governing mortgage lending, including RESPA (Real Estate Settlement Procedures Act), TILA (Truth in Lending Act), and TRID (TILA-RESPA Integrated Disclosure).
Customer Service: Excellent customer service skills to provide assistance and support to CUSTOMERS, answer inquiries, and address any issues or concerns they may have.
Confidentiality: Adherence to strict confidentiality guidelines and regulations when handling sensitive information and financial documents.
Time Management: Ability to prioritize tasks effectively and manage multiple loan files simultaneously to ensure timely processing and adherence to deadlines.
skills
